Help / FAQ
ORDERS & PAYMENTS
How can I place an order?
You can place your order directly on our website by selecting your preferred design and size, then following the secure checkout process
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and secure checkout via Stripe.
Can I modify or cancel my order after placing it?
Please contact us within 2 hours of placing your order. Once production has started, changes or cancellations may not be possible.
Is my payment information secure?
Yes, we use SSL encryption and trusted payment gateways to ensure your data is completely secure.
Do you offer installment or financing options?
At this time, we do not offer installment plans, but we are working to add flexible payment options soon.
SHIPPING & DELIVERY
Where do you ship?
We ship worldwide. Shipping costs and delivery times vary depending on your location.
How long will my order take to arrive?
Each piece is custom-made. Please allow 3–5 business days for processing and 7–10 business days for delivery. International orders may take longer.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Do you offer express shipping?
Yes. Express shipping is available at checkout for an additional cost.
Will I be charged customs fees or import taxes?
International customers are responsible for any customs duties or import taxes applied by their country.
PRODUCTS & CUSTOMIZATION
Can I request a custom design or size?
Absolutely. We specialize in couture. Contact us via the Custom Order form or email to discuss your vision.
How are your garments made?
Each piece is handcrafted by our atelier using high-quality materials and designed by Fausto Altamirano himself.
What sizing do you offer?
We offer standard US and European sizing. A size chart is available on each product page.
Do you offer alterations?
We currently do not offer alteration services, but we recommend a local tailor for the perfect fit.
Are your fabrics sustainable or vegan?
Yes. Many of our pieces are made using ethically sourced, vegan-friendly, and sustainable materials.
RETURNS & EXCHANGES
What is your return policy?
Due to the nature of couture and made-to-order garments, we do not accept returns unless the item is defective or damaged.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of receiving your item with clear photos and your order number. We’ll work to resolve the issue promptly.
Can I exchange for a different size or style?
Because items are made to order, we cannot accept exchanges. Please refer carefully to our size guide before purchasing.
SUPPORT & CONTACT
How can I contact customer support?
Email us at Shop@bacciocouture.com or use the contact form on our website. Our team responds within 24–48 hours (Monday to Friday).
Do you offer private appointments or consultations?
Yes. We offer virtual and in-person consultations by appointment only. Contact us to schedule your private couture session.